Technical Support 

We have permanent support, provided by skilled technicians, to solve any issues with the use of our software.  Start by reading our FAQ, maybe your question is there.

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Feel free to make any suggestion or give us any idea regarding our software, we are permanently improving our products and your feedback is very important.

Client suggestions may be included in our product’s roadmap, this is how we are always up to date with our customer’s specific software needs. Users give us good ideas, we provide them with new versions of the software free of charge. It’s a WinWin trade off, so help us out, you will also benefit from it!

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Frequently Asked Questions

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01 - How can I locate my EXPRESS or START database?

EXPRESS and START database is an Access database and it’s the .mdb file located in the folder

“…\Documents\ManWinWin Software\ManWinWin Express\Database”

02 - How can I backup my database?

To ensure you don’t lose your data if your computer encounters any problem, make a periodic copy(one a week for example, or as often as you wish) of the .mdb file located in the folder

“…\Documents\ManWinWin Software\ManWinWin Express\Database”

Store this copy in a safe place, it can be on a physical storage device or a personal cloud storage area (for example Dropbox, Google Drive, One Drive, iCloud, etc.)

03 - How can I change the language of ManWinWin’s interface?

Click on the User icon, followed by the “Preferências” option, select your chosen language and click OK.

04 - I am unable to print reports. This message appears: “Attention: Could not locate file report”. What should I do?

The alert message refers to the lack of access to the .rpt files that ManWinWin needs to preview/print a report.

During the ManWinWin Express installation, a folder called “ManWinWin Express” is created. This folder can be accessed via this desktop pathway: ““...\My Documents\ManWinWin Software\ManWinWin Express\

In this “ManWinWin Express” folder, there is another folder called “Reports”. In the “Preferences” window, under “File Location – Printing Reports”, you should click the ‘paperclip’ icon and follow the pathway indicated above, until you find the folder called “Reports”. Click once on that folder “Reports” and click OK to close the window. You should have the following:

05 - How can I access the ManWinWin App?

The ManWinWin App is only available for clients that use the professional version of ManWinWin, not for ManWinWin Express users.

06 - What operating systems are compatible with ManWinWin?

ManWinWin is a Windows-based application, we do not have a setup for Linux, iOS, etc.

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07 - What should I do when ManWinWin EXPRESS or START cannot establish the connection to the database?

Typically this situation happens because the installation was done with an Administrator account.

When the software is installed, a “ManWinWin Express” folder is created along the following path: “My Documents\ManWinWin Software\ManWinWin Express\

You can copy that folder (on the Administrator account) to your own account.

After that you can click on the “paperclip” button, select the “ManWinWin.mdb” file (database file) found here: “My Documents\ManWinWin Software\ManWinWin Express\Database” and click on “Open”:

08 - How can I obtain my ManWinWin Express free license?

We will issue a free lifetime ManWinWin Express license after you fill in the following online form:

https://manwinwin.com/en/manwinwin-free-register-direct/

09 - All the items that I had registered on ManWinWin have now disappeared from the system. What should I do?

Check if you are on the “Plant mode” view. By default, all the items registered in ManWinWin are in “Plant mode” view.

10 - I've inactivated an Item and it no longer appears in the Item list. How can I put the Item active again?

You should filter the “Inactive Items”, open the datasheet of the Item that you want to put active again and deselect the “Inactive” option:

11 - I changed my PC, what do I do now?

After installing ManWinWin on the new computer, you should replace the database with the one containing your information. To do this, copy the most recent backup you have and replace it in the folder

“…\Documents\ManWinWin Software\ManWinWin Express\Database”.

After performing the previous step, already inside ManWinWin, access the option Database in the personal area and click on “Open”.

12 - I can’t find the closed Work Orders

You can find any WO by using the Work Orders filter and, under the Management tab, select the status and, optionally, the time period, for which you are looking for.

13 - What is the difference between Types of Maintenance and Types of Work?

In ManWinWin we can distinguish 3 Maintenance Types (which are configured in the Configuration menu, option Work Orders / Work Types):

  • Planned / Systematic
  • Planned / Non-Systematic
  • Not Planned / Not Systematic

Each Maintenance Type can be divided into Work Type (“unlimited” within each maintenance type).

14 - How are ManWinWin automatic parameters calculated?
Automatic Parameters
CodeDescriptionUnitFormula
NWOSNumber of Systematic WOUNSum all the WO that are Terminated or Closed whose work type is planned and systematic
NOCWNumber of Planned WOUNSum all the WO that are Terminated or Closed whose work type is planned and not systematic
NFANumber of Not Planned WOUNSum all the WO that are Terminated or Closed whose work type is not planned and not systematic
NWONumber of WOUNNWO = NWOS + NOCW + NFA
NWONNumber of Systematic WO Not PerformedUNSum all the WO that are Not Performed whose work type is planned and systematic
NWOCNNumber of Planned WO Not PerformedUNSum all the WO that are Not Performed whose work type is planned and not systematic
NWOCNumber of Not Planned WO Not PerformedUNSum all the WO that are Not Performed whose work type is not planned and not systematic
NWONPNumber of WO Not PerformedUNNWONP = NWON + NWOCN + NWOC
NWRCNumber of Completed Work RequestsUNSum all the Completed WR
NWRRNumber of Rejected Work RequestsUNSum all the Rejected WR
NWRNumber of Work RequestsUNSum all the WR from all status
RRRunning RecordUNSum all the Running Records registered
DTRFDown Time Related to FaultHSum all the (Down Time To date and time – Down Time From date and time) from WO whose work types are not planned and not systematic
RQTRequired TimeHSum all the Required hours defined
DTRMDown Time Related to MaintenanceHSum all the (Down Time To date and time – Down Time From date and time) from WO of all work types
OPTOperating TimeHSum all the Operating hours defined
PMMHSystematic Maintenance MHHSum all the performed Man-Hours from WO whose work types are planned and systematic
NMMHPlanned Maintenance MHHSum all the performed Man-Hours from WO whose work types are planned and not systematic
CMMHNot Planned Maintenance MHHSum all the performed Man-Hours from WO whose work types are not planned and not systematic
TMHTotal Maintenance MHHTMH = PMMH + NMMH + CMMH
TMMaintenance TimeHNumber of maintenance hours (MH records on WO of all work types) without time overlap
TM-TTotal Maintenance TimeHNumber of maintenance hours (MH records on WO of all work types) with time overlap
TPIntervention PeriodHSum all the (WO End date and time WO Start date and time) from WO of all work types
RTRepair TimeHNumber of maintenance hours (MH records on WO whose work types are not planned and not systematic) without time overlap
RT-TTotal Repair TimeHNumber of maintenance hours (MH records on WO whose work types are not planned and not systematic) with time overlap
WTWaiting TimeHSum all the (WO Start date and time – W. Request date and time) from WO of all work types
SMCSystematic Maintenance CostCurrencySum all the WO costs (man-hours, stock items, other) from WO whose work types are planned and systematic
COCMPlanned Maintenance CostCurrencySum all the WO costs (man-hours, stock items, other) from WO whose work types are planned and not systematic
CMCNot Planned Maintenance CostCurrencySum all the WO costs (man-hours, stock items, other) from WO whose work types are not planned and not systematic
MCMaintenance CostCurrencyMC = SMC + COCM + CMC = IPC + MTC + CTC
IPCInternal Personnel CostCurrencySum all the Man-Hours costs from WO of all work types
MTCMaterials CostCurrencySum all the Stock Items costs from WO of all work types
CTCContractor CostCurrencySum all the Other costs from WO of all work types

Do you still have any questions?

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